Information Technology Service Delivery
In your and your organization's quest to deliver excellent Information Technology (I/T) customer service, DC Consulting Group knows that fixing your clients' technical issues alone will not take your service to a level your customers love...nor garner you profitable, repeat business. Why? Because remedying your clients' technical headaches is only part of the I/T Service Delivery equation.
Regardless of the kinds of challenges you face in your I/T Service Delivery operation, DC Consulting knows you must do more than solve your clients' technical problems to win a rating of excellent for your I/T service from your customers. The key is your Call Center agents and your technicians. Assets you must develop, nurture and deploy—to provide service your clients love and to gain a competitive edge in your business. With our solid experience and proven expertise managing operations—-and people—in I/T Service Delivery, we know how to help you reach I/T Service Delivery excellence.
DC Consulting has four decades of experience in the complex business of change-management, workflow process analysis, organizational development, and client relations management---and has the know-how to help your I/T Service Delivery organization provide excellent customer service. By identifying and interpreting client expectations and needs, and ensuring that I/T Service Delivery goals meet these standards, our knowledgeable team will assist you in achieving outstanding and lasting results in Customer Satisfaction…as well as profitable, repeat business.
DC Consulting strategists worked for IBM and CSC, the Industry giants of the I/T sector, as well as NJVC, where we delivered first-rate Organizational Development programs, client relationships and customer service. Our experienced team has serviced clients as diverse as: National Geospatial Intelligence Agency;* National Security Agency;* Educational Testing Service; United Technologies Corporation; Pratt & Whitney, America; General Dynamics Corporation, Electric Boat Division; Data General; Motorola; Cybex; Gateway Computers; Kodak; Xerox; Bausch & Lomb; and Wegmans.
*The principals of DC Consulting hold active Department of Defense TS/SCI clearances with full-scope polygraphs.